topic Re: Refund in Get Support

Refund

Dokinjjang — Thu, 24 Oct 2024 00:17:47 GMT

Hi I canceled my plan, I’m wondering when I will get a refund

Re: Refund

computergeek541 — Thu, 24 Oct 2024 00:23:57 GMT

@Dokinjjang wrote:
Hi I canceled my plan, I’m wondering when I will get a refund

Sorry, but there won't be any refund.

Re: Refund

Chalupa_Batman — Thu, 24 Oct 2024 00:36:47 GMT

@Dokinjjang wrote:
Hi I canceled my plan, I’m wondering when I will get a refund

Can you share more information? Are you asking if plans are pro rated or did you cancel your plan and you were charged again? More info would help give you a better answer. Thanks

Re: Refund

Dokinjjang — Thu, 24 Oct 2024 00:40:32 GMT

I activated the account and paid, but I wasn’t satisfied the service, so moved to Bell after 2 days. I’m wondering when I will get a refund for 28 days of service fee that I paid upfront

Re: Refund

slusagm — Thu, 24 Oct 2024 00:42:32 GMT

sorry, PM is prepaid mobile carrier and won't provide refund in case like this

the only time it would provide refund is for people who did not activate successfully. You have already used it for 2 days and left just because you weren't satisfied, so it would qualify for the refund.

Re: Refund

Dokinjjang — Thu, 24 Oct 2024 00:45:38 GMT

But the reason why I wasn't satisfied is that the activation was not successful. I had to use other temporary phone number but somebody was already using the number so all messages were mixed up.

Re: Refund

Chalupa_Batman — Thu, 24 Oct 2024 01:28:33 GMT

@Dokinjjang wrote:
But the reason why I wasn't satisfied is that the activation was not successful. I had to use other temporary phone number but somebody was already using the number so all messages were mixed up.

Hello @Dokinjjang

If the activation was unsuccessful and you didn't complete your sign up, then yes, you are entitled to a refund. BUT if you got a phone number and such and you used it for two days, then no refund. Contact a CS Agent here.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437