topic Re: Not getting Texts or Calls after 24 hours in Get Support

Not getting Texts or Calls after 24 hours

SammiRae — Thu, 24 Oct 2024 00:20:18 GMT

I did the esim transfer last night and I'm still not receiving texts or calls, and I can't send texts but can make calls - everything else seems to be working. I confirmed the transfer with my previous provider within 10 minutes. Please help!

Re: Not getting Texts or Calls after 24 hours

Handy1 — Wed, 23 Oct 2024 22:32:24 GMT

@SammiRae Maybe try to reset network settings

Re: Not getting Texts or Calls after 24 hours

BKNS27 — Wed, 23 Oct 2024 22:35:02 GMT

@SammiRae

Try rebooting your phone by powering off then back on and see if that helps.

Re: Not getting Texts or Calls after 24 hours

SammiRae — Wed, 23 Oct 2024 23:01:54 GMT

Thanks, I tried that and nothing happened.

Re: Not getting Texts or Calls after 24 hours

SammiRae — Wed, 23 Oct 2024 23:02:10 GMT

Thanks, I tried that too and still nothing.

Re: How to get my text to work after porting my number

SammiRae — Wed, 23 Oct 2024 23:06:05 GMT

Can you please also send me the number? I'm not able to send/receive texts and can't receive calls but can make them.

Re: Not getting Texts or Calls after 24 hours

slusagm — Wed, 23 Oct 2024 23:08:24 GMT

then you need to ask PM to help

message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and @SammiRae I will also send you PM porting assistant team number, check your inbox