topic Re: Text Message doesn't work in Get Support

Text Message doesn't work

J216 — Wed, 23 Oct 2024 21:41:01 GMT

I transferred one of my exiting phone number from Bell to public mobile at 3 days ago. However the text message still not working, no matter send or receive. The phone number is able to call/ received. The data is working also. Please advise how to make the text message work? Thanks

Re: Text Message doesn't work

Chalupa_Batman — Wed, 23 Oct 2024 21:48:52 GMT

Hello @J216

Question, if you put in your old Bell SIM card, does it still work? Have you restarted your phone? Have you gone into your network settings and reset all the network settings?

Re: Text Message doesn't work

slusagm — Wed, 23 Oct 2024 21:49:22 GMT

you sure incoming calls work?

did you try Reset All Networks on the phone?

Android or iPhone? tried to clear cache? or use another messaging app? Good one for Android is to use Google Message

if you really tried everything and still unable to send and receive text, ask PM, submit ticket.

You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text Message doesn't work

J216 — Wed, 23 Oct 2024 22:07:31 GMT

IPhone 13 pro max, put the new sms and rebooted the cell. Confirmed call in/ out no problem.

Re: Text Message doesn't work

BKNS27 — Wed, 23 Oct 2024 22:24:35 GMT

@J216

Just wondering if you replied to the text from Bell (with the Bell SIM in the phone) confirming you are porting over to PM within a 90 minute window to complete the porting process?

Re: Text Message doesn't work

slusagm — Wed, 23 Oct 2024 22:24:38 GMT

latest iOS? latest carrier profile?

and you messaged PM for help yet?