topic Can't submit a ticket in Get Support

Can't submit a ticket

Moondust — Wed, 23 Oct 2024 19:10:07 GMT

Hi,

I've entered sim pin wrong 3 times so now it's locked. Looks like I need to ask for PUK and public mobile chat helpfully sent me to a page that says I need to submit a ticket with the link... that goes back to the chat.

So basically I have no idea how to submit a ticket 🙂 Can someone help pls?

Re: Can't submit a ticket

hTideGnow — Wed, 23 Oct 2024 19:11:50 GMT

hi @Moondust

submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't submit a ticket

slusagm — Wed, 23 Oct 2024 19:11:54 GMT

since you are not able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't submit a ticket

Moondust — Wed, 23 Oct 2024 19:29:48 GMT

Thanks a lot! Done.