topic Re: IMEI number ? in Get Support

IMEI number ?

Chip5 — Wed, 23 Oct 2024 21:19:52 GMT

I subscribed using E-Sim but They said I gave the incorrect IMEI number. And my phone will not respond

when I phone my transferred phone.# xxxxxxxxxxxxxxxxx ? This is my phones IMEI xxxxxxxxxxxxxxxxxxx

Please help

James

Re: IMEI number ?

slusagm — Wed, 23 Oct 2024 18:56:54 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: IMEI number ?

Meow — Wed, 23 Oct 2024 18:57:43 GMT

Please remove imei and any other personal data from public forum. PM staff does not provide support through this forum. If you need their assistance open a ticket.

Re: IMEI number ?

hTideGnow — Wed, 23 Oct 2024 19:00:56 GMT

hi @Chip5

better to provide the account number of your old carrier instead of the IMEI. PM porting support team can help with the update. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call