topic Re: Payment in Get Support

Payment

Ang3l — Wed, 23 Oct 2024 21:22:58 GMT

my credit card got cancelled, I set up a new one and yet to get renewed. How long does this take?

Re: Payment

Handy1 — Wed, 23 Oct 2024 18:25:37 GMT

@Ang3l So you set up new credit card , did you make manual payment ? And reboot the phone ? You can also buy payment voucher from shoooers drug mart and load the funds *611 to resume services right away . If your still having issues reach out to support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Ang3l — Wed, 23 Oct 2024 18:26:31 GMT

There was no pay now, it just said update payment plan. That's what I did.

Re: Payment

Handy1 — Wed, 23 Oct 2024 18:28:26 GMT

@Ang3l So in your account “payment page “ you can load funds with registered credit card, do that and it will calculate what you need to pay to make the payment and you should be good

Re: Payment

Ang3l — Wed, 23 Oct 2024 18:29:16 GMT

No I didn't make a manual payment. Should I make a manual payment if it says on my profile your services will be renewed on October 23rd?

Re: Payment

Handy1 — Wed, 23 Oct 2024 18:30:46 GMT

@Ang3l add funds with credit card on “payment page “ like in the pic

Re: Payment

Ang3l — Wed, 23 Oct 2024 18:33:00 GMT

okay, thank you.

Re: Payment

Handy1 — Wed, 23 Oct 2024 18:34:00 GMT

If you have service now I would leave it alone , but if don’t have service todays the 23 so I’d make manual payment worst case you have extra money sitting in available funds for following renewal

Re: Payment

Ang3l — Wed, 23 Oct 2024 18:42:18 GMT

So, do I wait for it to be renewed. Or do I pay now?

Re: Payment

slusagm — Wed, 23 Oct 2024 18:44:02 GMT

do you have service now? if so, you don't have to do anything

Re: Payment

Ang3l — Wed, 23 Oct 2024 18:45:13 GMT

no I don't have service, I called *611 and they said it's been suspended. I can't even find the pay manually on my portal

Re: Payment

slusagm — Wed, 23 Oct 2024 18:49:51 GMT

is there a Pay and Resume Service button? click to make a manual payment

Re: Payment

softech — Wed, 23 Oct 2024 18:50:57 GMT

@Ang3l

Use the following link to go to the Add Fund to account page, load enough fund for the system to renew your service:
https://myaccount.publicmobile.ca/en/account/payment/funds/card

After you make the payment, logoff from My Account and reboot the phone and test