topic Canada iPhone app doesn’t working in Get Support

Canada iPhone app doesn’t working

SEONGMIN — Thu, 24 Oct 2024 01:17:22 GMT

I just purchased new plan with eSIM,

I’m trying to activate new phone number

But Public Mobile app doesn’t working at all

And I can’t login cuz login button is broken

How can I activate my new eSIM

Re: Canada iPhone app doesn’t working

eddieO — Wed, 23 Oct 2024 18:31:08 GMT

@SEONGMIN to activate the eSIM you should have received an email from Public Mobile with a QR code. Scan that code and the eSIM should be setup for you... I have an iPhone and it worked smoothly for me

Re: Canada iPhone app doesn’t working

Handy1 — Wed, 23 Oct 2024 18:31:48 GMT

@SEONGMIN

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Canada iPhone app doesn’t working

slusagm — Wed, 23 Oct 2024 18:32:13 GMT

do you have an App store registered in Canada and not other country?

try to uninstall and reinstall the app

if same error, can you post the screenshot here?

or you can ask PM to help , message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Canada iPhone app doesn’t working

SEONGMIN — Wed, 23 Oct 2024 18:32:21 GMT

But I didn’t have any email for activate QR Code from public mobile

Re: Canada iPhone app doesn’t working

eddieO — Wed, 23 Oct 2024 18:42:42 GMT

@SEONGMIN if you didn't receive the email just in your junk or spam folder in case it went in there. If you still don't have it you can try purchasing another eSIM through the app, don't worry, if you already paid for the other one you shouldn't be charged for additional one especially if you did not receive the email. Another option would be to contact the support agent and ask them for assistance which shouldn't take long.

try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Canada iPhone app doesn’t working

BKNS27 — Wed, 23 Oct 2024 22:31:58 GMT

@SEONGMIN

Do you mean the button on your iPhone is broken?

If it is then you can use the AssistiveTouch on your iPhone in Accessibility setting.