topic Re: Activation issues in Get Support

Activation issues

NORMANA — Wed, 23 Oct 2024 22:05:59 GMT

So I'm trying to activate my plan with esim and I can sign on through the web no problem, I get sent the code to my correct number and everything is great, now in order to continue I have to finish setup via the app. However, when I sign in with my email it sends a code to a different number that isn't mine. Has anyone had this error occurr? And how was it resolved.

Re: Activation issues

will13am — Wed, 23 Oct 2024 16:36:13 GMT

@NORMANA , this does seem strange. Did you include a number transfer in the activation process? If you can login via web access, go to the profile tab in the online account and check the phone number registered to the eversafe credentials. Correct as necessary.

Re: Activation issues

NORMANA — Wed, 23 Oct 2024 17:56:06 GMT

Seems like CS can't seem to help me solve this issue by deleting that number, I have tried everything. I cannot continue with an activation without the app, and the app will not send me a OTC to my number but instead to another number I don't recognize. It's unfortunate that such a minor inconvenience will prevent me from moving forward.