topic Sim card pickup in Get Support

Sim card pickup

schehade — Thu, 24 Oct 2024 01:29:07 GMT

Hey I ordered a line with a new sim card but I cant wait for them to ship it to my house. Can I go to a TELUS store and have them give me a new sim card to activate?

Re: Sim card pickup

Dunkman — Wed, 23 Oct 2024 13:42:07 GMT

@schehade

Yes, you can visit a corporate Telus or Koodo store for pick up. You will need to pay the regular price of $10 for the physical SIM card.

If you keep the receipt, you could contact customer service agent for reimbursement if you explain that you could not wait. No guarantees though. YMMV.

Re: Sim card pickup

BKNS27 — Wed, 23 Oct 2024 14:14:37 GMT

@schehade

You can pick a SIM from Telus/Koodo/Mobile Klinik store for $1 or order from Amazon for $5 or Canadian Cell Supplies for $4 for faster shipping.

Sorry you can’t order online and pickup from a Telus store.