topic New activation in Get Support

New activation

Ntham — Wed, 23 Oct 2024 04:36:01 GMT

I tried activating a new sim card and when picking a number, I picked one that was apparently already in use. So now I cannot login to that account or anything. I need someone to reset that sim card with a new number.

Re: New activation

will13am — Wed, 23 Oct 2024 00:52:20 GMT

@Ntham , please use the link below to send a private message to support and they will look into the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New activation

hTideGnow — Wed, 23 Oct 2024 00:52:46 GMT

hi @Ntham

you need support to fix the problem for you. Please message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New activation

slusagm — Wed, 23 Oct 2024 00:54:20 GMT

a funny Telus glitch and you are not the only victim 🙂

you need PM to get you another number first. Once you got the new number, you can then log back into your account choose change number again. No worries, you can change as many as 4 times a month

Since you cannot open Chatbot ticket at this stage, please message PM here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437