topic Re: Payment in Get Support

Payment

JenniP — Tue, 22 Oct 2024 20:18:52 GMT

I was billed twice for the same month. How do I get reimbursed?

Re: Payment

Handy1 — Tue, 22 Oct 2024 20:22:15 GMT

@JenniP Is one charge just pending ? If yes then it should fall off in couple days , if both charges are posted and you don’t change plan immediately. And the funds are not sittings in your available funds . You need to discuss with support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Meow — Tue, 22 Oct 2024 20:22:21 GMT

Do you see double payment on your credit card?
Do you see extra payment on your available funds?

If yes (on second) leave money there, they will be used for next renewal. If it is first, then open a ticket through chatbot.

Re: Payment

slusagm — Tue, 22 Oct 2024 20:22:35 GMT

do you see the overpaid money in My Account's Available Funds ? Should be there

if you don't see it, ask PM

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437