topic Re: VoLTE Update in Get Support

VoLTE Update

will13am — Tue, 22 Oct 2024 17:07:23 GMT

It seems like Public Mobile/Telus has quietly expandeVoLTE, Otherd the VoLTE whitelist. When VoLTE was rolled out in early 2023, my Umidigi A13 pro had VoLTE functionality. It disappeared a few months later. I have been trying periodically to see if there have been any changes. Today, VoLTE is functional once again on that phone. Interestingly, the IMS status menu does not show VoLTE being registered. I ran the IMEI on the VoLTE checker on the Telus site and it was shown as compatible. I guess the next pursuit is WiFi calling. Let's hope we get a Christmas present from Public Mobile this year.

Re: VoLTE Update

AK32 — Tue, 22 Oct 2024 17:12:48 GMT

I did see there was some downtime recently for maintenance, perhaps this is what they were working on. Id guess we might see an accouchement soon if so

Re: VoLTE Update

slusagm — Tue, 22 Oct 2024 17:13:30 GMT

thanks for the good news

I thought if it is not showing IMS registered then it is not using VOLTE. But you actually on a call and see the signal still on LTE?

Re: VoLTE Update

Meow — Tue, 22 Oct 2024 17:57:39 GMT

@will13am wrote:
I ran the IMEI on the VoLTE checker on the Telus site and it was shown as compatible.

Do you mind providing a link to check volte compatibility?

Re: VoLTE Update

will13am — Tue, 22 Oct 2024 18:56:43 GMT

@slusagm wrote:
thanks for the good news
I thought if it is not showing IMS registered then it is not using VOLTE. But you actually on a call and see the signal still on LTE?

I thought that the IMS table was solid for confirming VoLTE functionality as well. I was not imagining things. I was the VoLTE symbol light up on the notification bar. I made a call and the VoLTE symbol remained on, the mobile network connection stayed on 4G.

Re: VoLTE Update

will13am — Tue, 22 Oct 2024 18:57:09 GMT

@Meow wrote:
@will13am wrote:
I ran the IMEI on the VoLTE checker on the Telus site and it was shown as compatible.
Do you mind providing a link to check volte compatibility?

Here you go.

https://www.telus.com/en/support/article/how-to-use-volte

Re: VoLTE Update

will13am — Tue, 22 Oct 2024 18:58:52 GMT

@AK32 wrote:
I did see there was some downtime recently for maintenance, perhaps this is what they were working on. Id guess we might see an accouchement soon if so

They were very quiet about the VoLTE whitelist. I assume the same radio silence if the whitelist were to go away. If there was any kind of announcement then it would an acknowledgement that a whitelist existed.

Re: VoLTE Update

computergeek541 — Tue, 22 Oct 2024 20:14:46 GMT

@will13am wrote:
It seems like Public Mobile/Telus has quietly expandeVoLTE, Otherd the VoLTE whitelist. When VoLTE was rolled out in early 2023, my Umidigi A13 pro had VoLTE functionality. It disappeared a few months later. I have been trying periodically to see if there have been any changes. Today, VoLTE is functional once again on that phone. Interestingly, the IMS status menu does not show VoLTE being registered. I ran the IMEI on the VoLTE checker on the Telus site and it was shown as compatible. I guess the next pursuit is WiFi calling. Let's hope we get a Christmas present from Public Mobile this year.

The question remains why Public Mobile was blocking devices from using VoLTE in the first place. I know that carriers like to give the line that it's to ensure proper compatibility, but I don't buy that. It gave the impression that Telus only wanted to control which phones were being used on the network.

Re: VoLTE Update

Meow — Tue, 22 Oct 2024 20:15:53 GMT

@will13am wrote:
@Meow wrote:
@will13am wrote:
I ran the IMEI on the VoLTE checker on the Telus site and it was shown as compatible.
Do you mind providing a link to check volte compatibility?
Here you go.
https://www.telus.com/en/support/article/how-to-use-volte

Thanks. It looks like my phone is compatible but PM did not enable volte on it.

Re: VoLTE Update

Nezgar — Wed, 23 Oct 2024 23:58:18 GMT

@will13am wrote:
@AK32 wrote:
I did see there was some downtime recently for maintenance, perhaps this is what they were working on. Id guess we might see an accouchement soon if so
They were very quiet about the VoLTE whitelist. I assume the same radio silence if the whitelist were to go away. If there was any kind of announcement then it would an acknowledgement that a whitelist existed.

So when I do a lookup of my circa 2017 BlackBerry keyone with Telus's VoLTE compatibility checker, and inspect the actual JSON query response that comes back indicating it is supported (domestically), the voLTE and voWiFi attributes actually indicate a category code of "whitelist". 😂 Seems a pretty clear indicator a whitelist exists to me. 🙂

Re: VoLTE Update

computergeek541 — Thu, 24 Oct 2024 00:01:34 GMT

@Nezgar wrote:

So when I do a lookup of my circa 2017 BlackBerry keyone with Telus's VoLTE compatibility checker, and inspect the actual JSON query response that comes back indicating it is supported (domestically), the voLTE and voWiFi attributes actually indicate a category code of "whitelist". 😂 Seems a pretty clear indicator a whitelist exists to me. 🙂

It would be one thing if Public Mobile (Telus) were simply providing a compatibility checking tool, but that wasn't the case. It became very clear early on that devices not on the list were being actively blocked from using VoLTE even if they were actually compatible.

Re: VoLTE Update

Bill31 — Sat, 16 Nov 2024 01:22:45 GMT

The VOLTE functionality has just started working on my Umidigi G6 5G phone today. While the phone itself has the VOLTE option, it isn't on the PM whitelist and the Telus IMEI checker says it isn't compatible.

I saw the the VOLTE symbol next to the 5G signal strength indicator for the first time. I tried making a call (actually I checked my voice mail) with both 4G and 5G connections and the VOLTE symbol remained. The phone didn't drop down to 3G for voice as it usually does.

Re: VoLTE Update

farmbot1 — Sat, 16 Nov 2024 15:51:55 GMT

My Blackview BV5200 Pro is using VoLTE in southern Alberta since November 20 2024.

Remains on LTE during phone calls.

Public ie. Telus quietly enabling VoLTE without fanfare or testing.

Re: VoLTE Update

farmbot1 — Sat, 16 Nov 2024 15:54:03 GMT

My BAD

November 14 2024

Re: VoLTE Update

hTideGnow — Sat, 16 Nov 2024 16:00:58 GMT

thanks @farmbot1 for the update

But I think just specific onea have VoLTE added and not all phones still