topic Re: USA Travel Voice Calling Not working. Data working OK in Get Support

Re: USA Travel Voice Calling Not working. Data working OK

Smileyskier99 — Tue, 22 Oct 2024 18:10:51 GMT

i agree that this is not clear when you buy the USA Voice and Data plan or the USA roaming add on. I did both and was in the USA for 23 days, but because my Iphone 7 is not VOLTE compliant I did not recieve any voice calling capability on the LTE and the 3G is not functional in most of the USA. I will need to change my plan now as my phone does not have this capability, but i would like to know how I can get re-embursed for the cost of this roaming add on as clearly it should never have been necessary given my base plan and this should have been flagged to me when I tried to buy the add on. I am disappointed this was not more clearly communicated.

Re: USA Travel Voice Calling Not working. Data working OK

slusagm — Tue, 22 Oct 2024 18:12:42 GMT

but your data was working in US? data works on 4G and 5G

but if you have bought the roaming, which was unnecessary if you have the Canada-US plan, ask PM for a refund.

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: USA Travel Voice Calling Not working. Data working OK

Handy1 — Tue, 22 Oct 2024 18:18:48 GMT

@Smileyskier99 You will have to ask support , I think they will help with the add on purchase . And another blow might be it’s harder to downgrade plans now . And we can only change to the plans that are in our accounts to change to so your best to do this yourself and use the change on renewal option and not immediately or you lose money on your current plan cycle . And if you ask support to change plan for you it will be an immediate plan change as they can’t do the change in renewal option for you and result in money lost .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: USA Travel Voice Calling Not working. Data working OK

DDM69 — Tue, 22 Oct 2024 18:37:53 GMT

Have you considered making calls using Whatsapp or Messenger etc? These worked well for me if you can get away with not using your regular cell number.

Re: USA Travel Voice Calling Not working. Data working OK

Phil_Adelphus — Tue, 22 Oct 2024 18:44:42 GMT

@Smileyskier99 While the USA shut down 3G a couple of years ago, T-Mobile still had 2G available for non-VoLTE phones. It was spotty and starting September 1st this year is also being shut down - it's not clear whether that's all at once or continuing to be gradual but it could still be worth a try.

Re: USA Travel Voice Calling Not working. Data working OK

will13am — Tue, 22 Oct 2024 20:27:47 GMT

@Phil_Adelphus wrote:
@Smileyskier99 While the USA shut down 3G a couple of years ago, T-Mobile still had 2G available for non-VoLTE phones. It was spotty and starting September 1st this year is also being shut down - it's not clear whether that's all at once or continuing to be gradual but it could still be worth a try.

I think it is time to stop mentioning T-Mobile 2G access. Movement is afoot to retire 2G, so who know what remains of the network.

https://www.t-mobile.com/support/coverage/t-mobile-network-evolution?

Re: USA Travel Voice Calling Not working. Data working OK

will13am — Tue, 22 Oct 2024 20:32:12 GMT

@Smileyskier99 wrote:
i agree that this is not clear when you buy the USA Voice and Data plan or the USA roaming add on. I did both and was in the USA for 23 days, but because my Iphone 7 is not VOLTE compliant I did not recieve any voice calling capability on the LTE and the 3G is not functional in most of the USA. I will need to change my plan now as my phone does not have this capability, but i would like to know how I can get re-embursed for the cost of this roaming add on as clearly it should never have been necessary given my base plan and this should have been flagged to me when I tried to buy the add on. I am disappointed this was not more clearly communicated.

According to the Apple site, iPhone 7 is inherently VoLTE capable.

https://support.apple.com/en-ca/111943#:~:text=Data%20plan%20required.,on%20site%20conditions%20and%20carrier.

It is up the carriers to play nice as well. Unfortunately, Public Mobile does not include the phone in the VoLTE whitelist.

https://www.publicmobile.ca/en/on/get-help/articles/volte