topic 2FA codes going to old number after port-in in Get Support

2FA codes going to old number after port-in

figjam20 — Tue, 22 Oct 2024 15:43:06 GMT

Hi, I'm a new PM user who came from Telus.

I activated on a temporary number and then ported-in my desired number from my old Telus account.

The issue I’m having is that now, when signing in to PM, the 2 factor authentication code goes to the temporary number. I can’t find a place where to change this in my account settings.

Is there any way to fix?

Thanks!

Re: 2FA codes going to old number after port-in

Handy1 — Tue, 22 Oct 2024 15:44:00 GMT

@figjam20 You can get support to help you gain access agin and update the number in your ever safe ID

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 2FA codes going to old number after port-in

slusagm — Tue, 22 Oct 2024 15:47:13 GMT

you can probably fix it yourself

on the 2FA screen, click Didn't receive code or Resend Code and then use Send Email to get code via email

once you are logged in, you can then go to Profile page, then click Manage EverSafe ID and update the phone number there yourself

of course, if you cannot get the 2FA code via email, then you need to ask PM to help. You won't be able to open proper Chatbot ticket, so Just message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 2FA codes going to old number after port-in

figjam20 — Tue, 22 Oct 2024 15:58:10 GMT

Thank you! I did not realize that the phone number for Eversafe was not updated, while my account showed it updated in other areas. This worked, thank you!

Re: 2FA codes going to old number after port-in

slusagm — Tue, 22 Oct 2024 16:00:15 GMT

not your fault, it is a PM hiccup. The system not smart enough to update the EverSafe phone number after a phone number change or port, so many asked that too

happy that all sorted