topic Problems receiving Phone calls in Get Support

Problems receiving Phone calls

lemmayo — Tue, 22 Oct 2024 01:33:10 GMT

My wife and I have been with Public Mobile for about 5 years. For past week, both of us are having problems with receiving a phone call. On some occasions we get one ring only and at other times it goes directly to voicemail. On many occasions we do get notice of a missed call, despite the phone not having rung.

We have sung the praises of PM many times. This is the first time having this problem. Please help

Lemuel and Mary Mayo

St. Johns, Newfoundland

Re: Problems receiving Phone calls

slusagm — Tue, 22 Oct 2024 01:35:12 GMT

start with Reset all networks

if that does not help, try to swap sim cards between your 2 phones, that will refresh both accounts

Last, if both above fail to work, ask PM to refresh the account on the system. Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problems receiving Phone calls

hTideGnow — Tue, 22 Oct 2024 01:48:44 GMT

HI @lemmayo which area you are in ? is it more rural area? it it better if you are in another area ?

and you tried to change the network mode to 3G or WCDMA only? test it that way

and what phone do you have?

Re: Problems receiving Phone calls

lemmayo — Tue, 22 Oct 2024 16:20:55 GMT

I tried both recommended steps: Reset network and exchanged Simm cards on each of our iPhones. Still have same problem: phone calls are going directly to voicemail 95% if the time, especially on my wife's iPhone.

Re: Problems receiving Phone calls

lemmayo — Tue, 22 Oct 2024 16:22:00 GMT

I have completed 3rd step as you recommended. Submit a ticket. Waiting for response.

Re: Problems receiving Phone calls

slusagm — Tue, 22 Oct 2024 16:22:54 GMT

did you try changing to 3G? when the phone is on 3G , can it make calls?

Re: Problems receiving Phone calls

lemmayo — Tue, 29 Oct 2024 17:12:54 GMT

Public Mobile has asked me to select a 'solution', to help others with this problem. But I cannot because none of the suggestions 'alone' solved the problem. However, most of the suggestions helped lead me to solve the problem. This is the answer: After going through all the steps suggested and not solving the problem, I came to the conclusion that the problem had to be with the iPhone settings. And the quick answer is "Focus". If you are not using it, or very seldom, just delete it. But it cannot be deleted! In my case, a setting that silenced the phone for most times of the day got turned on, somehow. It seems to have happened after an update. I could not accept a phone call during those times. By discovering this little detail, I solved the problem. So.... the problem was not with Public Mobile, but with the iPhone feature called Focus. Hopefully this helps someone.