topic I’m trying to port my Koodo post paid to public mobile. I am stuck with a message saying invalid no. in Get Support

I’m trying to port my Koodo post paid to public mobile. I am stuck with a message saying invalid no.

pkp2009 — Mon, 21 Oct 2024 23:31:35 GMT

Re: I’m trying to port my Koodo post paid to public mobile. I am stuck with a message saying invalid

Handy1 — Mon, 21 Oct 2024 23:08:51 GMT

@pkp2009 Yes because you have Koodo pre paid number by the looks of it . In that case you need to pick a temp PM phone number and activate then contact support to transfer the number for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I’m trying to port my Koodo post paid to public mobile. I am stuck with a message saying invalid

computergeek541 — Mon, 21 Oct 2024 23:13:07 GMT

removed incorrect information

Re: I’m trying to port my Koodo post paid to public mobile. I am stuck with a message saying invalid

pkp2009 — Mon, 21 Oct 2024 23:24:05 GMT

It’s not prepaid. It’s a postpaid number that I use for several years.

Re: I’m trying to port my Koodo post paid to public mobile. I am stuck with a message saying invalid

Handy1 — Mon, 21 Oct 2024 23:27:06 GMT

@pkp2009 hymmm then that’s strange here maybe first check that the number can be ported to PM

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: I’m trying to port my Koodo post paid to public mobile. I am stuck with a message saying invalid

computergeek541 — Mon, 21 Oct 2024 23:53:50 GMT

@Handy1 wrote:
@pkp2009 hymmm then that’s strange here maybe first check that the number can be ported to PM
Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

The customer has stated the number is on a Koodo postpaid account. There's no reason to check number porting elibility to Public Mobile. In any event, checking to see if a Koodo number can be ported to Koodo using the Koodo website will only result in an error message.