topic Re: SIM card in Get Support

SIM card

agdixon — Tue, 22 Oct 2024 00:09:56 GMT

I subscribed with eSIM but had to purchase a physical card. I am unable to complete my set up

Re: SIM card

Handy1 — Mon, 21 Oct 2024 21:03:26 GMT

@agdixon Support can help change from eSIM to physical SIM for you , so you can complete your activation using the app remember not website

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

eddieO — Mon, 21 Oct 2024 21:04:39 GMT

@agdixon For the eSIM refund you will need to contact a customer support agent since you have purchased a physical SIM. Can you tell us exactly how far you made it through before getting stuck? Have you installed the Public Mobile app on your phone and tried to complete your account activation through the app?

Re: SIM card

agdixon — Mon, 21 Oct 2024 21:12:58 GMT

page is stuck on activate subscription for the eSIM

Re: SIM card

Handy1 — Mon, 21 Oct 2024 21:15:08 GMT

@agdixon .you may need to uninstall the app and reinstall it , but you will need support help to sim swap to the number to your new physical sim if you already tried the eSIM to finish the activation

Re: SIM card

agdixon — Mon, 21 Oct 2024 21:17:42 GMT

I have the app installed it is stalled at eht Welcome back Audrey Dixon. let's complete your activation. when I click on the continue buttone it takes me to the eSIM page

Re: SIM card

agdixon — Mon, 21 Oct 2024 21:20:56 GMT

Are you there?

Re: SIM card

Handy1 — Mon, 21 Oct 2024 21:22:38 GMT

@agdixon Yes I am , I’m just customer like you trying to help use this link to get help from support to finish your activation

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

slusagm — Mon, 21 Oct 2024 21:24:04 GMT

you need PM to help. You need to submit ticket, but you cannot submit via Chatbot, so just message them using think link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

agdixon — Mon, 21 Oct 2024 21:28:41 GMT

Already did that thanks

Re: SIM card

Handy1 — Mon, 21 Oct 2024 21:30:25 GMT

@agdixon you should get reply in 1-3 hours sometimes longer but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM card

computergeek541 — Wed, 06 Nov 2024 18:01:03 GMT

Re: SIM card

SanjDeva — Mon, 25 Nov 2024 21:50:33 GMT

Went to Telus store for a SIM card, was told $10 and online says $5. What is going on?

Signed up online over 1.5 hrs back, still waiting for activation. Stranded!!!!!!!

Re: SIM card

hTideGnow — Mon, 25 Nov 2024 21:54:37 GMT

Hi @SanjDeva $10 is regular price and Telus store is only helping out with PM

but get it from. Amazon for $5

Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/