payment did not go through

jinsun — Tue, 22 Oct 2024 01:06:35 GMT

Hey, my payment did not go through and I lost service. Today is the renewal date. I was wondering if we can re-attempt the payment so i have my service. Thanks

Re: payment did not go through

softech — Mon, 21 Oct 2024 18:36:53 GMT

@jinsun

yes, you can certainly reattempt.

but better to try using browser with Incognito mode or try using PM app (remember to grant Location Permission for the app)

if both didn't work still, and you need to make payment urgently to resume service, get a voucher from Shoppers Drug Mart (Pharmprix)/Circle K (Couche-tard)/711/Shell and then load the voucher using *611

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payment did not go through

Re: payment did not go through