topic Re: Trouble purchasing add on for US travel using cellphone. in Get Support

Trouble purchasing add on for US travel using cellphone.

Sally6 — Mon, 21 Oct 2024 16:09:10 GMT

I’m at the airport, on the way to the US and I can’t seem to purchase the add on package I need. I keep getting the message that it can be done right now and to try again later.

Re: Trouble purchasing add on for US travel using cellphone.

slusagm — Mon, 21 Oct 2024 16:12:21 GMT

PM payment is trouble, sometimes you need to wait long time to try to get it working

you are in Canadian airport? can you check those convenient store there to see if they have PM voucher to sell? Best way is to get voucher and load voucher using *611

or you might need to buy voucher online to load the account with fund first. Try ding.com

Re: Trouble purchasing add on for US travel using cellphone.

Handy1 — Mon, 21 Oct 2024 16:12:32 GMT

@Sally6 Maybe try for the app instead of website see if that makes difference , but if on the website try incognito / private mode . If your still having issues you can ask support to help you also

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble purchasing add on for US travel using cellphone.

will13am — Mon, 21 Oct 2024 16:41:02 GMT

@Sally6 , try clearing app cache first if using the app and incognito mode if using a browser.

Re: Trouble purchasing add on for US travel using cellphone.

Sally6 — Tue, 22 Oct 2024 18:35:53 GMT

Thanks for the help. For some reason, by the time I landed in the US, the system worked.