topic Activation in Get Support

Activation

Davelothrop — Tue, 22 Oct 2024 01:14:22 GMT

Transfered my parents phone to public mobile. It was porting a koodo number so article said to reserve a temp number then contact support. I selected a number and received an email saying it was active. I can do outbound calls but inbound calls go to a french voicemail. Both inbound and outbound sms are not working and 2fa blocks me from logging into their profile.

Re: Activation

Phil_Adelphus — Mon, 21 Oct 2024 11:57:47 GMT

@Davelothrop Did you contact support? To do so you need to open a ticket at the chat icon bottom right of this page or, if that doesn't work, send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

Dunkman — Mon, 21 Oct 2024 12:08:14 GMT

@Davelothrop

Might want to try a simple reboot of the phone (if not tried already).

If that does not work, you can try a network reset of phone next (note: this will erase any saved Wifi passwords).

Re: Activation

Darren10 — Mon, 21 Oct 2024 12:38:13 GMT

A reset on your device may help with any calling issues inbound or outbound. The VM issue you may be able to fix in app or through the vm by calling in to vm and using your pin.

Re: Activation

DLothrop — Tue, 29 Oct 2024 11:20:51 GMT

Yes I needed to contact support to resolve the issue. Thanks for the help