https://productioncommunity.publicmobile.ca/t5/Get-Support/esim-issue/m-p/1264806#M872357 <P>my phone has been reset and i cant activate existing esim. the old QR code is not working now</P> Mon, 21 Oct 2024 05:45:02 GMT BacheekAegis 2024-10-21T05:45:02Z https://productioncommunity.publicmobile.ca/t5/Get-Support/esim-issue/m-p/1264806#M872357 <P>my phone has been reset and i cant activate existing esim. the old QR code is not working now</P> Mon, 21 Oct 2024 05:45:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/esim-issue/m-p/1264806#M872357 BacheekAegis 2024-10-21T05:45:02Z https://productioncommunity.publicmobile.ca/t5/Get-Support/esim-issue/m-p/1264808#M872358 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/480842">@BacheekAegis</a>&nbsp;wrote:<BR /><P>my phone has been reset and i cant activate existing esim. the old QR code is not working now</P><HR /></BLOCKQUOTE><P>A new eSIM card will be needed. Log into your Public Mobile self serve account to make the change.&nbsp; When it prompts you for a 2FA code, use the didn't get code/resend code button to have it sent to e-mail.</P> Mon, 21 Oct 2024 05:44:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/esim-issue/m-p/1264808#M872358 computergeek541 2024-10-21T05:44:50Z