topic Re: My phone is not able to use data or make/receive calls in Get Support

My phone is not able to use data or make/receive calls

Lucy_Jin21 — Sun, 20 Oct 2024 18:06:43 GMT

Yesterday (October 19th,2024) I bought a physical sim card and I went on this website to activate the sim card. I was able to go through the process of activating it, then it mentioned that it'll send me a confirmation verification code with my phone number with it. When I created the public mobile account, I used my old phone number (since I didn't have another existing phone number) but was a mistake since I can't get any information or codes since the plan I had was already cancelled but I added that phone number in. Until yesterday, I was able to use data and call people with the temporary phone number (my old one) but people couldn't call me. My new phone number that was given to me by a telus provider for public mobile is: 289-xxx-xxxx. They told me to restart my phone after then it would work. So I did restart my phone to have my phone number updated. However, it didn't get updated nor my data didn't work anymore as it kept glitching and although I turned my data on, the service didn't work enough if I go to a place that had service connection or not. I made the mistake of adding my old "non-existing" phone number and I don't know how to reset this, what do I do?

Re: My phone is not able to use data or make/receive calls

Handy1 — Sun, 20 Oct 2024 17:38:56 GMT

@Lucy_Jin21 You need to use the app to activate not website , if still no luck contact support to help finish the activation for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My phone is not able to use data or make/receive calls

slusagm — Sun, 20 Oct 2024 17:46:18 GMT

so, you are activating a brand new account with PM ? are you trying to port in the number from another mobile provider?

you might want to sort this out with PM and they can advise. It could be a sim card refresh on the system

please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My phone is not able to use data or make/receive calls

Dunkman — Sun, 20 Oct 2024 18:06:24 GMT

@Lucy_Jin21

You may want to try a network reset of your phone. Note: this will erase any saved Wifi passwords.

If that does not work, you will need to contact customer service agent again.

Re: My phone is not able to use data or make/receive calls

Lucy_Jin21 — Sun, 20 Oct 2024 18:10:52 GMT

How would network reset resolve the problem if I can't message or call? How does it relate??

Re: My phone is not able to use data or make/receive calls

Lucy_Jin21 — Sun, 20 Oct 2024 18:15:50 GMT

Its now working!!!!! Thank you for your help

Re: My phone is not able to use data or make/receive calls

Nitethawk — Mon, 02 Dec 2024 15:53:47 GMT

Just fyi. I saw a trick (after I erased my network settings to fix my problem arhhh and lost my wifi passwords)

for iPhones you can logout from iCloud first before doing network reset, and then log back in afterwards.
— Drawback: You have to re authenticate Apple Pay and other things

—- Advantage: You keep your WiFi passwords!!