topic Long distance add-on activation in Get Support

Long distance add-on activation

LT803 — Sun, 20 Oct 2024 16:01:32 GMT

When I purchased long distance add-on minutes, I thought I could start using them immediately. But for the first couple of days, I get an error message that says I don’t have minutes. Then it starts working. Does it normally take this long for the add-ons to be activated?

Re: Long distance add-on activation

Handy1 — Sun, 20 Oct 2024 16:03:20 GMT

@LT803 It should start to work as soon as it’s purchased , you sometimes may need to reboot the phone right after purchase though. If it’s not working reach out to support to confirm

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Long distance add-on activation

Chalupa_Batman — Sun, 20 Oct 2024 16:09:06 GMT

Hey @LT803

Sometimes it can take a few minutes which is odd but it happens. The system isn't perfect and sometimes it can take up to 24 hours for it to work. But glad it's working now. Enjoy.