topic Re: Lost Data in Get Support

Lost Data

Maggie54 — Sun, 20 Oct 2024 15:05:28 GMT

i have had a $15.00 account with Data , this last month i lost my data and don't understand why. i got a notice that i had used 90% of my data . Shortly after making my monthly payment i got a notice that i had used 100% of my data. i made my monthly payment and no there appears to be no data attached to my phone, over the year i have never gone over my data usage and need data to use my phone !

Re: Lost Data

Meow — Sun, 20 Oct 2024 15:08:29 GMT

You should always check your data status at PM web site as these messages might not be always correct.

The other options is if you keep data on all the time then either phone or apps will use it as much as possible to get updates and whatnot.

Re: Lost Data

Dunkman — Sun, 20 Oct 2024 15:09:06 GMT

@Maggie54

Are you on the grandfathered old $15 plan with 250 mb data?

You likely somehow used up your data for that payment cycle. You can check your usage history from your self service account. Sometimes your phone itself will use up data without you knowing (ie. background processes, certain apps). The data tracker is usually quite accurate.

250 mb data is small amount of data and can be used up quite quickly.

Re: Lost Data

Handy1 — Sun, 20 Oct 2024 15:09:43 GMT

@Maggie54 Maybe a cache issue check again incognito mode /private mode or try the app instead , even another device , if it’s still not correct reach out to support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost Data

Maggie54 — Sun, 20 Oct 2024 15:09:54 GMT

Where do i find the PM website

Re: Lost Data

slusagm — Sun, 20 Oct 2024 15:11:15 GMT

lately, the system has a 100Mb data to start, some called that buffer data. But I was told you will still get to use full 250Mb data

Re: Lost Data

Maggie54 — Sun, 20 Oct 2024 15:17:58 GMT

yes i was on the original $15.00 dollar plane with 250mb data

but i don't believe anything has change and now there is no data available even after i made a new payment.

Re: Lost Data

Dunkman — Sun, 20 Oct 2024 15:18:43 GMT

@Maggie54

@Maggie54 wrote:
Where do i find the PM website

https://myaccount.publicmobile.ca/en/account/overview

Re: Lost Data

hairbag1 — Sun, 20 Oct 2024 15:25:34 GMT

@Maggie54

if you have been a long-time PM'er...you may have accumulated free Holiday gift data that got used once regular plan data is exhausted. Thast data might be gone now and the 250mbs data with the $15 plan isn't mush data. Make sure to disable data to any and all apps that you don't use regularly. Also disable Wifi Assist in settings.

Re: Lost Data

Dunkman — Sun, 20 Oct 2024 15:25:44 GMT

@Maggie54 wrote:
yes i was on the original $15.00 dollar plane with 250mb data
but i don't believe anything has change and now there is no data available even after i made a new payment.

@Maggie54

@Maggie54 wrote:
yes i was on the original $15.00 dollar plane with 250mb data
but i don't believe anything has change and now there is no data available even after i made a new payment.

When was your payment due date? Did you pay the $15 on the payment date or prior to the payment date?

Re: Lost Data

Maggie54 — Sun, 20 Oct 2024 15:48:31 GMT

thanks , ill disable Wifi assist and see if it help, may change the plan to include more data , as i do need to use it ,