topic Re: issue with activation with eversafe in Get Support

issue with activation with eversafe

newbie1234 — Sun, 20 Oct 2024 15:19:45 GMT

Hi, I cannot activate my esim with eversafe because my phone is in SOS mode and cannot receive text. please advise

Re: issue with activation with eversafe

Handy1 — Sun, 20 Oct 2024 15:21:26 GMT

@newbie1234 Support can re fresh your account in there end

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: issue with activation with eversafe

slusagm — Sun, 20 Oct 2024 15:24:57 GMT

the eSIM is installed and set as Active? Did you try Reset All Networks?

if that still does not connect still, ask PM to check

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: issue with activation with eversafe

newbie1234 — Sun, 20 Oct 2024 15:26:45 GMT

how do i reset all network on Iphone SE3

Re: issue with activation with eversafe

Dunkman — Sun, 20 Oct 2024 15:27:29 GMT

@newbie1234

Was your phone in SOS mode before you activated your new account?

Might want to try a simple reboot of phone.

Did you recieve email with QR code with eSIM activation?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-eSIM-QR-Code-Now-Included-in-Activation-Summary/td-p/1000969

Re: issue with activation with eversafe

slusagm — Sun, 20 Oct 2024 15:28:47 GMT

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

Re: issue with activation with eversafe

newbie1234 — Sun, 20 Oct 2024 15:28:48 GMT

yes i have followed the QR code, got the app and activated the esim. my phone has another physical sim which is fine (now off) and i have restarted several times

Re: issue with activation with eversafe

newbie1234 — Sun, 20 Oct 2024 15:32:55 GMT

this did not work

Re: issue with activation with eversafe

Dunkman — Sun, 20 Oct 2024 15:43:18 GMT

@newbie1234

@newbie1234 wrote:
yes i have followed the QR code, got the app and activated the esim. my phone has another physical sim which is fine (now off) and i have restarted several times

Did you physically remove the other SIM card out of the phone?

Re: issue with activation with eversafe

newbie1234 — Sun, 20 Oct 2024 15:48:33 GMT

yes it's out, no physical sim in the phone, restarted several times, reset all network but still in SOS mode

Re: issue with activation with eversafe

newbie1234 — Sun, 20 Oct 2024 15:49:15 GMT

the public mobile sim remains in "activating" state

Re: issue with activation with eversafe

Dunkman — Sun, 20 Oct 2024 15:54:49 GMT

@newbie1234

Then you will likely need to wait for customer service agent response. Another customer waiting about one hour for CSA to respond this morning. Hopefully, will get to you soon.