topic Losing Cell Service in areas where service is strong in Get Support

Losing Cell Service in areas where service is strong

GlenChico — Sun, 20 Oct 2024 02:51:05 GMT

Why am I suddenly losing total Public Mobile coverage? This seems to have started after I logged into my account and looked at the different plans. I never chose a new plan, just looked. I either have to turn my phone off and on or take the SIM card out and put it back in. This is very frustrating to say the least and I really hope Public Mobile are not trying to force me into buying a new SIM card or changing my plan. Any help would be greatly appreciated. I have been a Public Mobile customer for a few years.

Thanks

Re: Losing Cell Service in areas where service is strong

hTideGnow — Sun, 20 Oct 2024 02:59:35 GMT

@GlenChico wrote:
Why am I suddenly losing total Public Mobile coverage? This seems to have started after I logged into my account and looked at the different plans. I never chose a new plan, just looked. I either have to turn my phone off and on or take the SIM card out and put it back in. This is very frustrating to say the least and I really hope Public Mobile are not trying to force me into buying a new SIM card or changing my plan. Any help would be greatly appreciated. I have been a Public Mobile customer for a few years.
Thanks

HI @GlenChico

you said "either have to turn my phone off and on or take the SIM card out and put it back in. ", so, have you done it? Usually a reboot would be enough. Or you can Reset all networks and it will fix the problem

And you don't need a new sim card, usually sim card is not the problem.

if that does not help, ask PM support agent for help , please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Losing Cell Service in areas where service is strong

GlenChico — Sun, 20 Oct 2024 03:01:28 GMT

I have done both and one or the other will work but only for a short time. I just turned my phone off/on and got a SIM card error.

Re: Losing Cell Service in areas where service is strong

GlenChico — Sun, 20 Oct 2024 03:13:52 GMT

Thanks, I just did a network reset and it seems to be working, for now at least. I will take your advice if I have the same issue tomorrow morning.

Re: Losing Cell Service in areas where service is strong

porcupine — Sun, 20 Oct 2024 11:57:18 GMT

Dropped calls happens alot to certain customers, tried 3g tried resetting network setting tried agent at least 5 times, everything i have tried failed you just have to live with it or get another carrier