topic Re: Cannot login because I do not know the email in Get Support

Cannot login because I do not know the email

wrighton — Sat, 19 Oct 2024 15:45:05 GMT

I have two accounts with Public Mobile for my kids. One account seems to work fine. The other account is suspended due to outdated credit card. I cannot log in because I do not know the email used for the account. Every time I click on 'Forgot Email' it responds to put in the phone number. After entering the phone number it states it will send an email to reset the email. As I do not know the email that was used I cannot check to see if I received an email. I have checked all my email accounts and there are no emails from Public. I cannot update the payment if I cannot access the account. Please help me.

Re: Cannot login because I do not know the email

slusagm — Sat, 19 Oct 2024 15:46:08 GMT

PM can help to sort it out. Since you won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot login because I do not know the email

Handy1 — Sat, 19 Oct 2024 15:48:21 GMT

@wrighton You can buy payment voucher from shoppers and load the funds *611 to resume services on it right away . As for logging in get support to help you gain access’s again

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot login because I do not know the email

wrighton — Sat, 19 Oct 2024 15:51:28 GMT

Thanks. How do I send a private message to an agent? Where is that option?

Re: Cannot login because I do not know the email

slusagm — Sat, 19 Oct 2024 15:52:36 GMT

@wrighton wrote:
Thanks. How do I send a private message to an agent? Where is that option?

use the link we post, here you are again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply in an hour, maybe two, check Community inbox for the reply

Re: Cannot login because I do not know the email

Handy1 — Sat, 19 Oct 2024 15:53:50 GMT

@wrighton Use the link @slusagm or I sent you . Tap it and type message and send that’s it

adding @wrighton they usually reply with in 2-4 hours but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box