topic Subscription in Get Support

Subscription

Abdou20 — Sat, 19 Oct 2024 23:57:10 GMT

Does the plan change after i made the payment.

Thanks.

Re: Subscription

Chalupa_Batman — Sun, 20 Oct 2024 00:11:09 GMT

@Abdou20 huh? You pick a plan, pay for it and you keep paying for it until you want to change the plan. Am I missing something?

Re: Subscription

Dunkman — Sun, 20 Oct 2024 00:12:28 GMT

@Abdou20

More details would be helpful. Community members are customers like yourself. We don't have access to your account.

Are you wanting to change plans? Immediately or at your next renewal date. Public mobile does not offer refunds or prorate plans if you change earlier.

Re: Subscription

Abdou20 — Sun, 20 Oct 2024 00:14:03 GMT

Because the plan i have is changing meaning the number of gb is going down will still have the gb or not.

Thanks.

Re: Subscription

Dunkman — Sun, 20 Oct 2024 00:20:27 GMT

@Abdou20 wrote:
Because the plan i have is changing meaning the number of gb is going down will still have the gb or not.
Thanks.

@Abdou20

Sorry, I can't fully understand. Do you want to change to another plan with more data? or less data? Have you run out of data for this payment cycle?

Re: Subscription

slusagm — Sun, 20 Oct 2024 00:26:44 GMT

you have 2 optiona: Change Now or Change on Renewal

use Change Renewal to schedule a plan change at the end of your current cycle. Change now would change to nee plan now and remaining days of your current cycle will be wasted as there is no refund

Re: Subscription

hTideGnow — Sun, 20 Oct 2024 00:58:49 GMT

HI @Abdou20

is your account currently suspended? if it is any you making a plan change, then yes, the account will renewal with the new plan

but if you have an active plan and you want to change plan, then use Change on Renewal. PM will charge you new plan on renewal time. There is no reason to use Change Now if the new plan has less data