topic Re: Resuming service in Get Support

Resuming service

Kattybooy — Sat, 19 Oct 2024 23:24:59 GMT

I have installed my new sim card in my new phone but don't know how to transfer my services on to it.(my service on hold because that phone was stollen)hence the new phone and sim card.

Thank you

Re: Resuming service

Dunkman — Sat, 19 Oct 2024 23:35:35 GMT

@Kattybooy

Did you change the SIM card number in your self service account? Once you change to the new SIM card number in your self service account, then you can report your phone found and your service should start working properly in your new phone.

https://publicmobile.ca/en/ab/get-help/articles/change-sim-number

https://publicmobile.ca/en/ab/get-help/articles/lost-or-stolen-phone

Re: Resuming service

Kattybooy — Sat, 19 Oct 2024 23:37:39 GMT

I will try that thank you.

Re: Resuming service

slusagm — Sat, 19 Oct 2024 23:38:59 GMT

you need to login My Account or PM app and update the sim card number to make it work

If you are unable to login, please message PM here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Resuming service

computergeek541 — Sun, 20 Oct 2024 00:03:18 GMT