topic Re: Stolen Phone in Get Support

Stolen Phone

JaredPenner — Sun, 20 Oct 2024 03:03:47 GMT

I am wanting to transfer my daughter's phone number from rogers, but it was recently stolen. So I don't have access to sms or anything other information. I have access to the rogers account but they told me that I would need to make the transfer from public mobil.

How do I get the information I need without going through the process of setting the phone number up with rogers again?

Thanks on advance for your help.

Re: Stolen Phone

Chalupa_Batman — Sat, 19 Oct 2024 20:13:09 GMT

@JaredPenner wrote:
I am wanting to transfer my daughter's phone number from rogers, but it was recently stolen. So I don't have access to sms or anything other information. I have access to the rogers account but they told me that I would need to make the transfer from public mobil.
How do I get the information I need without going through the process of setting the phone number up with rogers again?
Thanks on advance for your help.

Hello @JaredPenner

You will have to create a ticket to a CS Agent for help.

To submit a ticket with CS Agent using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

EDIT: I read your message a few times and there is some conflicting information so the above info sounds right to me. So are you transferring FROM Rogers to Public Mobile or Public Mobile TO Rogers??

If transferring from Public Mobile TO Rogers you can create a ticket and advise them the phone was stolen.

If you're transferring from Rogers TO Public Mobile, you just need to have Rogers place a note on their account to confirm the porting request.

Re: Stolen Phone

slusagm — Sat, 19 Oct 2024 20:12:31 GMT

ask PM to help. Message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Stolen Phone

Shutdown — Sat, 19 Oct 2024 20:21:18 GMT

Can't you just do a sim swap with rogers since you have access to your rogers account? Then port to PM?

Re: Stolen Phone

slusagm — Sat, 19 Oct 2024 20:36:12 GMT

first, we are just customers and can't help

Plus PM has no access to Rogers account

if you list Rogers sim, call Rogers and see if they accept verbal approval to the port request

Re: Stolen Phone

BKNS27 — Sat, 19 Oct 2024 21:45:36 GMT

@JaredPenner

Since your daughter is still with Rogers. You need to get a SIM from them so they can transfer her account to the new Rogerd SIM.

Once she have a replacement phone and a PM SIM. She needs to download the PM app on the new phone and start the activation of the PM SIM. She need to leave the Rogers SIM in the phone and wait for the text from Rogers confirming with YES that she is porting her number over from Rogers. The Rogers SIM will continue to work up to 2 hours. Then power off the phone and switch to the PM SIM.

Or if she doesn’t want to go to all the trouble. Just contact Rogers and cancel her account and activate the PM SIM with a new number.

Re: Stolen Phone

computergeek541 — Sun, 20 Oct 2024 00:05:15 GMT