topic Re: Impossible to get rewards when referring a friend! in Get Support

Impossible to get rewards when referring a friend!

Maikeru — Sat, 19 Oct 2024 18:08:21 GMT

Today was the 3rd time I helped someone sign up to Public Mobile. Each time, my "friend" had my referral code but Never saw a place or prompt where they could enter it. Thus, no one-time credit of $10 for my friend, and no "1 point per month that my friend uses Public Mobile" for me.
I am fed up with this. I tried and tried for well over an hour to get help online, but when I asked things like "Why my friend could not submit my referral code for rewards", or "I need to speak to a Customer Service Representative", or "I want to Submit a Ticket", the only online response I got links to information on things like "how to refer a friend" or "how to submit a ticket". When I tried to submit a ticket, it made me go to the Community to look for help.
I feel like I am being cheated by Public Mobile! How can I get them to give my wife and I our rewards?
My friend and brother left Public Mobile due to too many dropped calls.
Thanks for your time and help!

Re: Impossible to get rewards when referring a friend!

Handy1 — Sat, 19 Oct 2024 18:10:43 GMT

@Maikeru You need to get your friend to contact support to ensure it was applied correctly

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Impossible to get rewards when referring a friend!

slusagm — Sat, 19 Oct 2024 18:10:57 GMT

the box to enter the friend code is on the payment page, at the bottom, there is a button to click and enter

it is still not late if your friend activated, just ask him to messages PM to add the code back2, he and you will both enjoy the rewards

ask him to message PM

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Impossible to get rewards when referring a friend!

BKNS27 — Sat, 19 Oct 2024 18:45:35 GMT

@Maikeru

If you friend entered your referral code correctly. You will get a text indicating “Cha-ching! You just added to your Refer a Friend Reward-way to go! Keep referring to earn more. View your Reward account”.

Sometime people mixup S/5, O/0 and I/1.

If entered correctly, they will get their $10 credit in 72 hours and you will get your 1 point/referral/month after your renewal date. PM doesn’t want to give your points before the renewal date so you can redeem your 15 point the following renewal date.😭

If your friend didn’t receive the $10 credit after 72 hours. They will need to contact a CS_Agent.

Re: Impossible to get rewards when referring a friend!

Maikeru — Sat, 19 Oct 2024 19:23:07 GMT

Hi Slusagm,

She tried by clicking the link that is in your email message, then wrote her request. Is that the correct link to contact PM (the one you included in your message above)?
We have not had any confirmation that PM received her request.
Thank you so much for your time,

Maikeru

Re: Impossible to get rewards when referring a friend!

Handy1 — Sat, 19 Oct 2024 19:25:01 GMT

@Maikeru Yes we both sent you the correct link , you did it right tap it write message and send will usually take 2-4 hours for reply , and

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Impossible to get rewards when referring a friend!

slusagm — Sat, 19 Oct 2024 19:25:03 GMT

yes, that is the correct link. PM won't reply immediately, usually in a hour or two

just keep checking the community inbox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage