topic Re: No Service in Get Support

No Service

haveaquestion — Sat, 19 Oct 2024 17:46:55 GMT

Anyone else with no service for the past few hours? Is there something that can be done on my end or do I just have to wait it out?

Re: No Service

Handy1 — Sat, 19 Oct 2024 17:50:31 GMT

@haveaquestion reboot the phone first , also Can you verify your accounts active ?
also check

Outage map in your area:

https://istheservicedowncanada.com/

if accounts active and no outages in your area contact support to investigate

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

slusagm — Sat, 19 Oct 2024 17:57:36 GMT

you checked My Account and it said account active?

reboot your phone, try sim on another phone

or message PM to confirm account status

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

Chalupa_Batman — Sat, 19 Oct 2024 17:59:26 GMT

Hey @haveaquestion

When you say down... in what way? Does it say SOS in the top corner? Have you tried dialing 611 to see if it says your account is active? Have you tried rebooting your phone or trying your SIM card in a different phone? Also, here's a link to Telus Outages. Maybe there is an issue in your area? https://www.telus.com/en/ab/outages

Re: No Service

BKNS27 — Sat, 19 Oct 2024 18:54:11 GMT

@haveaquestion

There is an atmospheric river on the westcoast so lots of flooding and power outages. Check the outage map to see if you are effected.