topic Re: Double charge in Get Support

Double charge

Jennifer08 — Sat, 19 Oct 2024 17:00:21 GMT

I paid monthly subscription. Then few days later switched to new subscription. So within days I paid twice payments. Since subscription is prepaid, the payment for the previous subscription should be credited to my account, however it hasn’t been. Do I need to wait for another billing cycle or there is something wrong?

Re: Double charge

BKNS27 — Sat, 19 Oct 2024 17:04:11 GMT

@Jennifer08

If you switch plan NOW then you will have paid for the old plan plus the new plan. This is normal. You should have clicked on next renewal date.

We always recommend to switch plan on NEXT RENEWAL DATE.

Re: Double charge

Chalupa_Batman — Sat, 19 Oct 2024 17:04:16 GMT

Hello @Jennifer08

Usually you have two options. Switch NOW or at RENEWAL. It seems you picked NOW instead. Reach out to a CS Agent and advise them it was an honest mistake and ask if they could do a credit to your account.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charge

Handy1 — Sat, 19 Oct 2024 17:05:36 GMT

@Jennifer08 That’s why PM is pre paid and no refunds unfortunately . Why’s it’s always advised to change plan on next renewal option and not immediately

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

Re: Double charge

Jennifer08 — Sat, 19 Oct 2024 17:05:25 GMT

I didn’t know. Also PM doesn’t indicate any of those when select. I f I knew, I would wait until the cycle end

Re: Double charge

BKNS27 — Sat, 19 Oct 2024 17:06:25 GMT

@Jennifer08

It is indicated in the fine print. I will look it up for you.

Re: Double charge

Handy1 — Sat, 19 Oct 2024 17:06:54 GMT

@Jennifer08 A little message pops up when changing plans unfortunately it can be easy to miss

Re: Double charge

BKNS27 — Sat, 19 Oct 2024 17:14:27 GMT

@Jennifer08

Found it! It indicates that it is not prorated for unused days.

Re: Double charge

slusagm — Sat, 19 Oct 2024 17:16:07 GMT

dont think much you can do. But check with PM and hope they can reverse the plan change

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charge

computergeek541 — Sun, 20 Oct 2024 00:10:22 GMT

Re: Double charge

Jennifer08 — Sun, 20 Oct 2024 23:41:37 GMT

Thanks for your help. Just got credit from PM. Worth the try!

Re: Double charge

computergeek541 — Sun, 20 Oct 2024 23:44:19 GMT

Re: Double charge

Handy1 — Sun, 20 Oct 2024 23:47:56 GMT

@Jennifer08 Wow that’s amazing , we have always been told no refunds unless you were wrongfully charged or never able to activate , but for changing plans immediately unless it was the day of your renewal exceptions could sometimes be made . But thanks for sharing this I guess they. A use their discretion when they see fit . Seems it always worth trying no matter the situation. Super happy it worked out for ya because I was one of the nay sayers on this thread 😞 I’m eating crow now