topic please reset my account for activation in Get Support

please reset my account for activation

rejieponce — Sat, 19 Oct 2024 16:44:27 GMT

im trying to activate via physical sim but the app wants esim activation. cant this be reset

Re: please reset my account for activation

slusagm — Sat, 19 Oct 2024 16:51:54 GMT

not to reset, but PM will help to complete the activation

since you won't be able to open proper Chatbot ticket at this time, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: please reset my account for activation

Handy1 — Sat, 19 Oct 2024 16:51:30 GMT

@rejieponce You need support to help with that

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: please reset my account for activation

Chalupa_Batman — Sat, 19 Oct 2024 16:52:09 GMT

@rejieponce wrote:
im trying to activate via physical sim but the app wants esim activation. cant this be reset

Hello @rejieponce

If you haven't gone through all the steps like entering your credit card info in, just delete the app and start fresh. If you are still having issues, a CS Agent is access this route.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437