topic Re: Incomplete Setup in Get Support

Incomplete Setup

GNR — Sat, 19 Oct 2024 14:44:31 GMT

Hi folks,

My partner started setup of a new account and she decided at the number selection screen she does not want to use Public Mobile.

She believes she already paid. How can she get a refund? Will it be given automatically if the account never activates the eSIM?

Thanks!

Re: Incomplete Setup

Handy1 — Sat, 19 Oct 2024 14:45:58 GMT

@GNR only way is to engage support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incomplete Setup

GNR — Sat, 19 Oct 2024 15:00:36 GMT

Done! Thanks.

Re: Incomplete Setup

hairbag1 — Sat, 19 Oct 2024 15:04:26 GMT

@GNR

seeing as she's already started the activation process and paid...ask her why not give PM a try for the first 30 days ? If after 30 days, she no like, then she can still go elsewhere with no penalty.