topic Re: !!!!!! HELP !!!!! in Get Support

!!!!!! HELP !!!!!

WvuSoldier — Sat, 19 Oct 2024 13:55:27 GMT

I registered for Public Mobile a bit over a week ago. I was given the number (437) 848-****.

I can only make phone calls and use the data plan.

When someone tries to call me, a different person picks up the phone.

I cannot send or receive sms messages.

My phone's IMEI is 35444980086****.

I request urgent resolution of this issue as I am phoneless.

I request my bill be corrected to reflect the error on your network.

As I cannot receive calls or text messages, please email me at ***********@***.***

Respectfully,

Jonathan Nichols

Re: !!!!!! HELP !!!!!

eddieO — Sat, 19 Oct 2024 13:42:58 GMT

@WvuSoldier this is a public forum, ever one on the internet can see these posts so please remove your personal data by clicking on the top right corner of your post and selecting Edit

It sounds like you have a porting issue so I will send you a private message with a number to call

Re: !!!!!! HELP !!!!!

Handy1 — Sat, 19 Oct 2024 13:44:20 GMT

@WvuSoldier This happened to me before and I just had to log onto my account and pick a new number it’s glitch . pm sometimes gives number option that belong to somone else

Change # on profile tabs

If you can’t log into bet support to help you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: !!!!!! HELP !!!!!

WvuSoldier — Sat, 19 Oct 2024 13:45:54 GMT

I can't login without SMS working. If I had the phone number I wouldn't need to log in.

Re: !!!!!! HELP !!!!!

WvuSoldier — Sat, 19 Oct 2024 13:46:30 GMT

Thank you, I await the private message.

Re: !!!!!! HELP !!!!!

Handy1 — Sat, 19 Oct 2024 13:46:37 GMT

@WvuSoldier Do you see option “didn’t get code “ tap it and you may get option to send code by email instead

Re: !!!!!! HELP !!!!!

WvuSoldier — Sat, 19 Oct 2024 13:47:41 GMT

I do not:

Re: !!!!!! HELP !!!!!

Handy1 — Sat, 19 Oct 2024 13:48:17 GMT

@WvuSoldier You picked number from PM correct ? You didn’t port a number ? If you picked number from PM the porting team won’t be able to help . You just need to pick a new number unfortunately

Re: !!!!!! HELP !!!!!

WvuSoldier — Sat, 19 Oct 2024 13:49:00 GMT

I'm fine to do that. How do I do that?

Re: !!!!!! HELP !!!!!

Handy1 — Sat, 19 Oct 2024 13:50:32 GMT

@WvuSoldier Get support to help you fix

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: !!!!!! HELP !!!!!

WvuSoldier — Sat, 19 Oct 2024 13:50:41 GMT

To clarify: I picked the number from PM. I am okay picking a new number. How do I do that?

Re: !!!!!! HELP !!!!!

WvuSoldier — Sat, 19 Oct 2024 13:51:49 GMT

Yeah, I sent them a message earlier. No reply yet.

This isn't the best way to start with a new customer. 😕

Thanks for your time.

Re: !!!!!! HELP !!!!!

kb_mv — Sat, 19 Oct 2024 13:54:48 GMT

@WvuSoldier Tap on "Resend Code". You should then be given the option of receiving it via email. Then pick another number as suggested by @Handy1 In your app, select your account, scroll down to "Change Phone Number" and follow the prompts.

Re: !!!!!! HELP !!!!!

Handy1 — Sat, 19 Oct 2024 13:53:41 GMT

@WvuSoldier unfortunately it usually takes 2-4 hours for reply from support and they work 8am-10PM EST

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: !!!!!! HELP !!!!!

WvuSoldier — Sat, 19 Oct 2024 13:54:12 GMT

That solution doesn't appear to be an option.