topic Re: Payment not being processed in Get Support

Payment not being processed

Matt1990 — Fri, 18 Oct 2024 22:35:19 GMT

Hi there, I was subscribed for a year, and my automatic plan renewal expired yesterday. I'm trying to send payment, and it's not being processed, help with continuing payments needed

Re: Payment not being processed

slusagm — Fri, 18 Oct 2024 22:37:57 GMT

not unusual Autopay fails

you can just go to My Account and pay. Do you have the buttons Pay and resume service? click and pay

Re: Payment not being processed

eddieO — Fri, 18 Oct 2024 22:42:39 GMT

@Matt1990, If you want to manually add funds to your account:

https://myaccount.publicmobile.ca/en/account/payment/funds/card