topic Re: Was not able to select pick up sim card during checkout in Get Support

Was not able to select pick up sim card during checkout

Alex1107 — Fri, 18 Oct 2024 21:06:02 GMT

Good day,

I would like to ask for your assistance if it's possible to change the delivery method for the recent purchase/subscription I made. I've selected delivery because I was not able to click or choose the Pick-up method when I was placing my order. Is there any way to change the method because I need the sim sooner than the expected delivery date?

Thanks in advance!

Re: Was not able to select pick up sim card during checkout

BKNS27 — Fri, 18 Oct 2024 21:15:57 GMT

@Alex1107

Click on the Chat bubble and type in Submit a Ticket or Contact Agent for an agent to help you but keep in mind that it may take up to 3 weeks to arrive. I am not aware that you can arrange for pickup but I don’t think you can.

Re: Was not able to select pick up sim card during checkout

slusagm — Fri, 18 Oct 2024 20:11:16 GMT

you can, but you need PM to arrange for you now. You won't be able to open proper Chatbot ticket at this stage, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Was not able to select pick up sim card during checkout

computergeek541 — Fri, 18 Oct 2024 21:05:32 GMT

@Alex1107 wrote:
I would like to ask for your assistance if it's possible to change the delivery method for the recent purchase/subscription I made. I've selected delivery because I was not able to click or choose the Pick-up method when I was placing my order. Is there any way to change the method because I need the sim sooner than the expected delivery date?

Sorry, but there isn't any way to place an order online and then to pick up at a Telus store. All SIM cards purchased online are deliverd either online or shipped to you. Public Mobile has never offered any pick up option for online orders. In-store SIM card at Telus stores that carry them are done entirely at the physical store level (not through the online store website).

Re: Was not able to select pick up sim card during checkout

computergeek541 — Fri, 18 Oct 2024 21:04:47 GMT

@slusagm wrote:
you can, but you need PM to arrange for you now. You won't be able to open proper Chatbot ticket at this stage, so just message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Public Mobile doesn't offer pick up of online SIM card orders. A CSA could possibly cancel the entire order, but only if the SIM card hasn't yet shipped.

Re: Was not able to select pick up sim card during checkout

Alex1107 — Fri, 18 Oct 2024 23:00:53 GMT

Thank you everyone for your replies!