topic Re: Why am I getting a US roaming message? in Get Support

Why am I getting a US roaming message?

durangodude — Fri, 18 Oct 2024 21:06:42 GMT

I was recently visiting Sarnia, Ontario (on the border of Michigan), and received a text message from Public Mobile promoting a US roaming option. But my current subscription includes a data package for Canada and the USA. so, #1 why am I getting a roaming text when I am still in Canada; #2 why am I getting a roaming text when my package already covers data, text and calls in Canada and the US?

Re: Why am I getting a US roaming message?

slusagm — Fri, 18 Oct 2024 19:36:47 GMT

just ignore it. Everyone will get that message , with or without the Canada/US plan or US roaming. That is a default text

Re: Why am I getting a US roaming message?

TheSterlinger — Fri, 18 Oct 2024 19:38:55 GMT

@durangodude

Public Mobile often sends out “promotional” offers to customers. If your not interested then you can just ignore the message.

Re: Why am I getting a US roaming message?

eddieO — Fri, 18 Oct 2024 19:44:06 GMT

@durangodude your phone must have briefly connected to a U.S. tower which would explain why you received the message. Happened to me this past summer when I was in Niagara Falls (Canadian side). As mentioned by the others, you can ignore this message as it seems to get sent automatically to PM customers when their phones connect to a partner's tower, you will not get charged for roaming regardless if you have a Canada/US plan or not.

Re: Why am I getting a US roaming message?

computergeek541 — Fri, 18 Oct 2024 20:00:31 GMT