topic Transfer failure in Get Support

Transfer failure

Marie33 — Fri, 18 Oct 2024 21:08:12 GMT

My account is activated but my phone doesn’t work

Re: Transfer failure

Handy1 — Fri, 18 Oct 2024 17:01:03 GMT

@Marie33 Have you tried rebooting the phone ? Try that first and test . If you need support here’s the link for them

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer failure

slusagm — Fri, 18 Oct 2024 17:01:42 GMT

try reboot the phone. If still not working, ask PM to help. Since your line is not working, I don't think you can submit a Chatbot ticket, so , just message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer failure

hTideGnow — Fri, 18 Oct 2024 17:02:09 GMT

hi @Marie33

can you make outbound calls? data work? if nothing work, it is not a transfer problem but account setup. Please ask PM support agent to check, submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer failure

Marie33 — Fri, 18 Oct 2024 18:31:02 GMT

The support agent was finally able to complete the transfer procedure for me. Phone is finally working. Thanks for the help