topic Re: U S. Plan Issues in Get Support

U S. Plan Issues

LandATownsend — Fri, 18 Oct 2024 15:58:21 GMT

Earlier this week I posted in this forum as my $15 plan was not working in U.S. I finally got the phones Volte settings to work. In between tho I asked for refund. I never gave the agent my phone number or last 4 digits of credit card so I doubt refund processed. The plan shows on profile but is disabled as cannot make calls. With issue resolved please reactivate plan.

Re: U S. Plan Issues

slusagm — Fri, 18 Oct 2024 15:59:34 GMT

$15 plan does not have US roaming, or you meant you got proper US roaming addon?

and for refund, they don't do actual refund, they will just reverse the transaction and leave the money in your account as credit. Login and check if you see the credit

Re: U S. Plan Issues

hTideGnow — Fri, 18 Oct 2024 16:00:15 GMT

HI @LandATownsend

we are just customers here and cannot check the account

but you should reply the message with CS agent and ask them if they have process the refund

Re: U S. Plan Issues

BKNS27 — Fri, 18 Oct 2024 16:57:06 GMT

@LandATownsend

Are you referring to the $15 talk & text Add-on plan?

Reboot your phone and manually connect to the AT&T or T-Mobile network. And depending on the make and model of your phone. You can enable VoLTE if it is on the whitelist of phones that will work on VoLTE.