topic Re: Esim in Get Support

Esim

Toad1 — Sat, 19 Oct 2024 23:43:28 GMT

My Esim didn't activate.

Re: Esim

Handy1 — Fri, 18 Oct 2024 13:07:48 GMT

@Toad1 You can check your welcome email for the QR code and scan it and install it . Also check your sim manager in phone settings and ensure eSIM is set to primary and reset network settings and remove physical SIM card if you have one and test . If still no luck contact support to help

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim

hTideGnow — Fri, 18 Oct 2024 13:14:27 GMT

HI @Toad1

go to Settings-> Cellular screen or your Sim Manager to check if the PM eSIM is there

if it is, make sure it is enabled, or if on iPhone, make sure it is set as Primary and "Turn on this line" is toggled on. Then try to Reset All Networks

if esim is not there, then check your Welcome email and scan the esim QR code there

if you still cannot get it going, then ask support agent for help. Message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim

computergeek541 — Fri, 18 Oct 2024 13:46:19 GMT