topic Re: Changing subscription in Get Support

Changing subscription

Tony1977 — Fri, 20 Sep 2024 21:02:58 GMT

I I want to change the 90 days subscription to a 30 days before the ending cycle , do I get charged again for the remaining time ?

Re: Changing subscription

hTideGnow — Fri, 20 Sep 2024 21:05:10 GMT

HI @Tony1977

did you check your My Account's Change Subscription? I don't think any plan has a 90 days option at this time. Not all plan has the 90 days option. You will likely have to want check often.

Re: Changing subscription

slusagm — Fri, 20 Sep 2024 21:05:59 GMT

no partial refund on remaining time. When you make plan change , use Change on Renewal

But which plan has 90 days subscription?

Re: Changing subscription

Tony1977 — Fri, 20 Sep 2024 21:06:21 GMT

I`m already on 90 days subscription that ends on Oct 17. I will like to change it to 30 days before the ending cycle.

Do I get charged again, i f I renew before the Oct 17 ?

Re: Changing subscription

computergeek541 — Fri, 20 Sep 2024 21:14:24 GMT

@Tony1977 wrote:
I`m already on 90 days subscription that ends on Oct 17. I will like to change it to 30 days before the ending cycle.
Do I get charged again, i f I renew before the Oct 17 ?

Yes, you would get charged again. There are no partial billing cycles. You'd be paying the full of amount for the new plan and as others were saying, you won't get a refund for the amount already paid for the old plan.

Re: Changing subscription

slusagm — Fri, 20 Sep 2024 21:22:05 GMT

you are changing to better plan or you used all data and need new plan now?

as said, used Change on Renewal as no partial refund, use only Change now unless you run out of data

but if you left 90 day plan, you don't get that plan back. If you use up data and like your current 90 days plan, you can ask PM to help renew early

Re: Changing subscription

Meow — Fri, 20 Sep 2024 21:37:19 GMT

EVERY time you change subscription NOW (instead of Scheduling it on next renewal) you WILL be immediately charged.
No refund will be issued at all. Meaning you got plan A today you pay $30 and in 2 days you change it to $50 plan; you will be immediately charged $50 and say good bye for $30. No refund...

Re: Changing subscription

hTideGnow — Fri, 18 Oct 2024 03:09:47 GMT

HI @Tony1977

there are some 90 days plan again!!

Re: Changing subscription

computergeek541 — Fri, 18 Oct 2024 03:30:29 GMT

@hTideGnow wrote:
HI @Tony1977
there are some 90 days plan again!!
Login to My Account and go to Change Subscription and check what 90-day plan choices you have

I see a 90-day plan being advertised in My Account, but disappointingly when going throught he process to schedule the plan change, there's no 90 day option there. I'm aware that customers need to select the 30 day plan advertisement first and then go to next step to choose a 90 day plan, but in this case, the 90 day plan isn't there.

Re: Changing subscription

hTideGnow — Fri, 18 Oct 2024 13:18:31 GMT

HI @computergeek541

i am luckier, those with 90 days options are there but one of them is Wrong, see if you notice what is wrong

Re: Changing subscription

computergeek541 — Fri, 18 Oct 2024 20:51:36 GMT

@hTideGnow wrote:
HI @computergeek541
i am luckier, those with 90 days options are there but one of them is Wrong, see if you notice what is wrong

3x3=6?