topic Re: ‘Invalid Address’ in Get Support

‘Invalid Address’

BaileyW — Thu, 17 Oct 2024 23:05:25 GMT

I’ve been trying to update my address and I keep getting an ‘invalid address’ error!
I enter my details correctly and even tried it a couple of different ways. Public Mobile doesn’t seem to recognize it.

I’ve had payment issues in the past and I thought it was because the postal code doesn’t match the one on my profile

Re: ‘Invalid Address’

Chalupa_Batman — Thu, 17 Oct 2024 23:39:23 GMT

Hey @BaileyW

Wait one hour and then try clearing your browser cache and then restart your browser.

EDIT:

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ‘Invalid Address’

slusagm — Thu, 17 Oct 2024 23:11:04 GMT

new area? PM address book updates slowly for new addresses, new developed area

. But if you want it updated correctly, ask PM and they can do it for you.

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ‘Invalid Address’

computergeek541 — Thu, 17 Oct 2024 23:23:48 GMT

@BaileyW wrote:
I’ve been trying to update my address and I keep getting an ‘invalid address’ error!
I enter my details correctly and even tried it a couple of different ways. Public Mobile doesn’t seem to recognize it.

I’ve had payment issues in the past and I thought it was because the postal code doesn’t match the one on my profile

The address saved in your Public Mobile account is unrelated to payment issues. Only the postal code is checked for payment and there is a separte field for that in the payment area. The address and postal code in the profile are and payment area do not need to be a match.