topic Re: Redeemed points in Get Support

Redeemed points

HazelG — Wed, 16 Oct 2024 00:33:34 GMT

I just redeemed 10 points for 300 international minutes in ERROR! Can I reverse this redemption and get my points back?

Re: Redeemed points

hTideGnow — Wed, 16 Oct 2024 00:35:48 GMT

PM is a prepaid carrier, they don't usually provide refund. But for situation like this, they will usually help out, reverse the transaction and put the funds back to your account and you can use it for other purchase.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Redeemed points

BKNS27 — Wed, 16 Oct 2024 01:03:51 GMT

@HazelG

I am not sure if you get a return for the points as when you picked the item from the catalogue. It ask you to confirm your order but worth asking a CS_Agent to help you change to the correct item.

Re: Redeemed points

aquarelle — Wed, 16 Oct 2024 01:39:24 GMT

Hi @HazelG !

I’ve been there! I did the same thing and unfortunately there’s nothing that you can do, I tried contacting CS but they couldn’t help… at least you didn’t waste "real" money!! And I think the minutes will stay in your account forever, so it could come in handy one day, who knows?

Re: Redeemed points

HazelG — Wed, 16 Oct 2024 01:57:22 GMT

Thanks for your input!

Re: Redeemed points

HazelG — Thu, 17 Oct 2024 21:09:20 GMT

Following up on my initial query about reversing points in error, I'm happy to report that I contacted customer support and also filed a ticket, resulting in the points being reversed and credited back to my account.

Re: Redeemed points

HazelG — Thu, 17 Oct 2024 21:11:47 GMT

Thanks for your suggestions. It worked!!

Re: Redeemed points

softech — Thu, 24 Oct 2024 15:21:00 GMT

self solution removed. Solution reassigned