topic Re: Reward Canada Talk 500 in Get Support

Reward Canada Talk 500

PhilHarmonic — Thu, 17 Oct 2024 20:58:33 GMT

Hello! I have the basic plan. I just redeemed 5 points for an extra 500 Canada minutes.

However, my profile now shows 2 separate categories on the right-hand side of my profile. "500 min Canada-Wide Long Distance" and "Reward Canada Talk 500". Is there a difference? See screenshot images below. Is this just to show that one category is paid with dollars and the other category is paid with points? Or is there something else going on here? I assume that once the "paid with dollars" minutes run out, it will start using the "paid with points" minutes?

Thanks, Phil.

Re: Reward Canada Talk 500

Handy1 — Mon, 07 Oct 2024 20:43:08 GMT

@PhilHarmonic Yes. Same thing just looks like one was a gift from holiday bonus possible or you used your reward points for it and the other one that’s partly used you paid for . But both will roll over each month until you use them all up

Re: Reward Canada Talk 500

hTideGnow — Mon, 07 Oct 2024 20:44:02 GMT

hi @PhilHarmonic no, none of them is the holiday bonus

you sure you didn't have bought the 500 Min earlier and not used up? Could be just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reward Canada Talk 500

Annieyingying — Thu, 17 Oct 2024 19:45:40 GMT

I lost all my international minutes in my account, I have 3-4 times 400 minuters but they all gone.

Any one have the same situation? Thanks

Re: Reward Canada Talk 500

Handy1 — Thu, 17 Oct 2024 20:03:34 GMT

@Annieyingying And your certain you didn’t use them all up ? They stepped to be non expiring mins and roll over untill all used up . If it’s mysteriously missing contact support to investigate

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437