topic US Roaming talk and text in Get Support

US Roaming talk and text

MichelGa — Thu, 17 Oct 2024 17:52:25 GMT

I purchased a 15 day US talk and text yesterday. Yesterday I made some calls successfully. Today I am unable to do so. I can however send and receive texts. Can you please help me?

Re: US Roaming talk and text

hTideGnow — Thu, 17 Oct 2024 17:53:53 GMT

hi@MichelGa

what phone do you have? what network you are connected to now?

try connect to T-Mobile and AT&T and Verizon, try all 3 of them and see if it works

if voice calls still not connected, change network mode to 2G or HSPA and try connect to T-Mobile once more

Re: US Roaming talk and text

hairbag1 — Thu, 17 Oct 2024 20:03:17 GMT

@MichelGa

for best talkability while in US, make sure you have a volte enabled cellphone that's on the PM whitelist of volte enabled phones. Click this link clipped from PM Help Files to see if yours is enabled by PM...

https://www.publicmobile.ca/en/bc/get-help/articles/volte

in settings / Cellular / Data and Voice / select LTE...NOT 5G