topic Re: SIM card in Get Support

Re: SIM card

Jameslee12 — Thu, 17 Oct 2024 09:59:45 GMT

It looks like my SIM card is failing, which is causing the high data usage I had yesterday. How can I get a new SIM card?

please give me information anyone

Re: SIM card

Journey76 — Thu, 17 Oct 2024 14:55:18 GMT

You can find them in convince stores like 7/11 or other shops near you. Best option is to Google a public Mobile sim (they use to sell theon Amazon, but I'm not sure if they do anymore) then you're able to link the new Sim to your old number and then you'd be good to go. Hope this helps

Re: SIM card

hTideGnow — Thu, 17 Oct 2024 15:06:42 GMT

HI @Jameslee12

don't get a new sim card yet, Sim card probably not not the cause to high usage. With SIM, it either connect to the network or not, it won't cause high usage.

Check the app on your phone first. Check which app used the data. if you are on iPhone, you need to reset data statistics and you can then monitor for couple days or weeks with the usage

if you really think something wrong with the system/account, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

slusagm — Thu, 17 Oct 2024 15:39:23 GMT

how high was the usage? can you provide us more background? was it usage from one specific app?

Re: SIM card

Jameslee12 — Tue, 22 Oct 2024 10:33:39 GMT

It looks like the issue I experienced yesterday with excessive data usage was caused by a failing SIM card. How can I get a new one?

Re: SIM card

hTideGnow — Tue, 22 Oct 2024 12:43:57 GMT

hi @Jameslee12

did you try what suggested above? it likely not a faulty sim and don't need replacement

but if you like to get a new one, get it from

Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/