topic can't send private message in Get Support

can't send private message

kevin777 — Tue, 04 Jan 2022 21:14:49 GMT

trying to setup a new line, but couldn't login to account...try to reset password, but got the following error: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

then try to send private message to admin, but apparently i reached the private message limit without sending a single private message...

Re: can't send private message

Luddite — Wed, 09 May 2018 01:19:49 GMT

a) Look in your sent message folder; sometimes mine have gone through in spite of the message.

b) Logout of Community, then log back. Usually works for me.

Re: can't send private message

will13am — Wed, 09 May 2018 14:08:59 GMT

The limit on private message bug goes away on its own sometimes. I have found that messages with attachments can easily bring up this problem. Logout and login cycle sometimes clears it. Try using a different browser.

Re: can't send private message

Mary_M — Wed, 09 May 2018 13:25:34 GMT

Hey @kevin777,

thank you for reaching out to us !

Oh no ! I'm really sorry to hear that you haven't been able to log onto your self-serve or seek help. As other users mentioned, the bug should disappear on it's own - can you please try sending us a private message now ?

Thank you 🙂

Mary