cant remember pin, need to activate accout

Do you need your 4 digit account PIN # to pay and reactivate your plan using your credit card via 611? Are you nearing day 90 of suspension and fear losing your account and phone #?

If time is of the essence you can pay using a Public Mobile payment voucher from a retailer. No PIN # is required to load/redeem a voucher via 611 on your phone or calling 1 855 4PUBLIC and entering your 10 digit phone #.

However some vouchers can take up to 24 hours to be valid and redeemable. It's advisable when purchasing a Public Mobile voucher instore to ensure you recieve both the voucher and the reciept. Check that it is a Public Mobile voucher and not one for Telus, Koodo or Petrocan or others that a clerk may have mistakenly printed out. Try and call 611 in-store immediately after purchase in case of any validity issues or other problems that can be raised with a manager. The following retailers have been trued and tested to have PM vouchers immediately valid upon purchase:

Shoppers Drug Mart (SDM)
Shell Stations
Esso/Mobil*
Circle K
7/11
London Drugs

*Mobil stations and Canadian Tire gas bars also offer "Instant Top-ups" or Real Time Payments (RTR). You tell the clerk your provider (PM) and your 10 digit phone # and the $$ and it's instantly added to your account and will reactivate your plan/account as long as the $$ amount added equals or exceeds your plan amount and/or your account is not suspended via lost/stolen. The usual fee is $1 for these types of payments at the retail level.

There are several online retailers that sell vouchers and RTR payments. The most reasonable is muskbird.com. They have a 10% surcharge on the payment amount paid via credit card or PayPal. Interac or e-transfers will only incur a 0.03% surcharge. (On $10 that's $0.03 vs $1.)

After creating your account with muskbird.com payment vouchers are sent to your email about 5 minutes after purchase. (Minimum voucher amount=$5).

Real Time Payments (choose Public Mobile-RTR) are nearly instantaneously added to your account after purchase and will reactivate suspended accounts (as above). Minimum RTR amount=$10.

Once your account is paid and reactivated you can change your 4 digit account PIN # once you can access your account as per @BKNS27 's instructions. If you still cannot access your account you can contact customer support as previously posted.

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cant remember pin, need to activate accout

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Re: cant remember pin, need to activate accout

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